Answers to the questions we hear most — about our materials, how to care for your bag, and how shipping and returns work. Can't find what you need? Email us at help@shopsimpleedit.com.
What is togo leather?
Togo leather is a fine-grained, pebbled cowhide known for its durability, soft matte texture, and resistance to scratches — the same leather type made famous by heritage luxury houses. Our Classic 30 tote is crafted from genuine cowhide togo-grain leather, so you get the signature texture and structure without the luxury markup.
Are Simple Edit bags real leather or vegan leather?
Both — it depends on the style. Our Classic 30 and Cowhide lines use genuine cowhide leather, while many of our everyday styles use premium vegan (PU) leather for a lighter, cruelty-free option. Every product page lists the exact material under Details, so you always know what you're getting.
Are your bags designer dupes?
No — our bags are designer-inspired, not counterfeits. We use no logos, monograms, or trademarks of any other brand. What we share with luxury houses is silhouette, materials, and construction quality; what we skip is the markup. Just styles, honestly priced.
How do I clean a vegan leather bag?
Wipe it with a soft, slightly damp cloth — that handles most everyday marks. For stubborn spots, add a drop of mild soap to the cloth, wipe gently, then dry with a clean towel and let it air-dry away from direct heat or sunlight. Avoid alcohol-based cleaners and abrasive sponges, which can damage the surface.
How do I clean an EVA beach tote?
Just rinse it — EVA totes are waterproof and washable. Rinse with water or wipe with a damp cloth, use mild soap for sand or sunscreen residue, and air-dry. That's it; no special products needed.
How long does shipping take?
Most orders arrive within 1–5 business days. Standard shipping is free on orders over $99; orders placed before 11:00 AM PST typically ship the same business day. We ship via USPS or UPS, and you'll receive tracking by email as soon as your order is on its way.
What is your return policy?
You have 365 days from delivery to return or exchange your bag. Items must be unused with all original packaging (dust bag, tags, box). Email help@shopsimpleedit.com to start — once approved, we send you a prepaid return shipping label. Refunds go to your original payment method, or store credit if you prefer the fastest option. See our full Return Policy.
Do you offer a warranty?
Yes — we offer a limited warranty on select products and stand behind the craftsmanship of every bag. Every item is inspected by our team before shipment. For coverage details on a specific bag, email us at help@shopsimpleedit.com.
Is Simple Edit legit?
Yes. Simple Edit is a US-based brand with more than 1,500 verified customer reviews averaging 4.7 out of 5 stars. Every order ships with tracking, every item is quality-inspected before it leaves our hands, and every purchase is covered by our 365-day return policy.
My package says delivered but I can't find it — what should I do?
First, wait up to 48 hours — carriers sometimes mark packages as delivered before final drop-off. Check with household members, neighbors, and alternate delivery spots around your address. If it still hasn't appeared, contact us and report the missing package promptly (within 7 days of the delivery date) so we can file a carrier claim and help as quickly as possible. Details in our Shipping Policy.